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Sales training courses 'Business Knowledge'
Do you want well trained sales force and loyal customer base?
Our goal is not a quick sale just for the profit sake, but selling to gain and maintain loyal customers, as the only way of achieving sustained business growth.
S01 - Training ‘Practical skills of successful retail selling’ - 1 day
Solves the problem of not knowing and not using the basic principles of successful retail selling - Trainer: Miodrag KosticHow to make the first contact with the customer? How to communicate the right information-message? How to up-sell and cross-sell? How to teach sales methodology?
Result: Sales people using methodological and systematic approach to retail selling.
S02 - Training ‘Sales - successful selling and customer care’ - 1 day
Solves the problem of weak and inefficient selling and poor customer relationships - Trainer: Daniel TaciovskiWhat is really the sales? What customers buy? How buyer buys? Advice in sales. How to organize sales force? Teamwork and synergy in sales. Loyalty programs..
Result: Successful sales and long term quality relationships with customers.
S03 - Training ‘Sales - Direct selling skills’ - 2 days
Increase and improve direct selling skills and quality of the relationship with your customers! - Trainers: Miodrag Kostic and Daniel TaciovskiParadigm of direct selling – How to recognize different types of customers? Systematic selling process (10 steps) – Developing and maintaining quality relations with clients
Result: Sales staff using systemic approach to selling an care about your customers.
S04 - Training ‘Retail sales and quality customer relationships’ - 2 days
Increase your sales staff retail selling skills and improve the relationship with your customers! - Trainers: Miodrag Kostic and Daniel TaciovskiParadigm of retail selling – Recognize different types of customers - Systematic selling process (12 steps) – Developing and maintaining quality relations with customers
Result: Successful retail sales and long term quality custometr relations.
S05 - Training ‘Telephone selling and communication’ - 2 days
Increase phone sales, improve telephone communication skills and relationship with your customers! - Trainers: Miodrag Kostic and Daniel TaciovskiOrganization culture, influence on communication - telephone communication – active listening - communication styles - preparing and presenting information - managing calls
Result: Sales staff using right approach to phone selling, careing for your customers.
S06 - Training ‘Personal selling skills’ - 1 day
Improve your personal selling skills! - Trainer: Daniel TavcioskiWhat is really the sales? What customers buy? How buyer buys? Advice in sales. How to organize sales force? Teamwork and synergy in sales. Loyalty programs..
Result: Successful sales and long term quality relationships with customers.
S07 - Training ‘Customer loyalty programs’ - 1 day
Create successful loyalty programs! - Trainer: Daniel TavcioskiUnderstanding relations between company and its customers. Loyalty is created by predefined scenario. Identifying key elements of customer experience
Result: Successful loyalty programs, quality relationships with customers.
S08 - Training ‘Convincing sales presentation’ - 2 days
Improve sales presentation skills! - Trainers: Miodrag Kostic and Danijel TavcioskiSales presentation phenomena - Informing and convincing - Preparing successful sales presentation People buy from people they love - Preparing for unpleasant situations
Result: Convincing sales presentation that insures repeated purchases.
S09 - Training ‘Effective sales negotiations’ - 2 days
Improve sales negotiation skills! - Trainers: Miodrag Kostic and Danijel TavcioskiWhat is negotiating in sales? Types of sales negotiation. Sales process and negotiating. Ten commandments of negotiating BATNA best alternative to negotiated agreement
Result: Successfull sales negotiation that insures customer loyalty.
S10 - Training ‘Sales plan and selling strategy’ - 3 days
Create your own sales plan! - Trainers: Miodrag Kostic and Danijel TavcioskiWhere are your sales? Where do you want to go? How will you get there? 50 questions + 50 right answers = better sales management + higher profit + loyal customers
Result: Winning sales plan that guaranties successful selling strategy
S11 - Training ‘Customer service excellence’ - 1 day
Offer great customer service! - Trainer: Miodrag KosticCustomer service paradigm? What customers want? Five levels of customer expectancy. How is customer service managed? Pro-active listening. Solving conflict situations
Result: Better customer service and loyal customer base
S12 - Training ‘Telephone debt collection training’ - 3 days
Effective debt collection! - Trainers: Miodrag Kostic and Melisa Seleskovic-KapicWhy is debt collection important? What is the debt collection system? How do you react to clients excuses? Why clients do not pay? How do you manage emotional states
Result: Effective debt collection and loyal customers
S13 Training ‘Key account management training’ - 2 days
Manage your key accounts! - Trainers: Miodrag Kostic and Melisa Seleskovic-KapicWhat is key account management? What is key accounts analyses? Who are key account managers (KAM)? Why do you loose key accounts? How do you keep key accounts?
Result: Better relationship with your key accounts
Download Power Point presentation of our education and consulting services (2.1 MB)
These in-house trainings are readily available to oraganizations throughout the Balkans, Southern Europe, Mediterranean, and Middle East region, in:
Albania, Algeria, Armenia, Azerbaijan, Bahrain, Bulgaria, Croatia, Cyprus, Dubai, Egypt, France, Georgia, Hungary, Gibraltar, Greece, Iran, Iraq, Israel, Italy, Jordan, Kuwait, Lebanon, Libya, Malta, Monaco, Montenegro, Morocco, Oman, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Slovenia, Spain, Syria, Tunisia, Turkey and United Arab Emirates.
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